Unfortunately, there is no easy solution to this problem. Many employees of Medicaid agencies, or the agencies themselves, misunderstand their roles. Rather than seeing themselves as providers to help make sure that people get the health care they need, they see themselves as gatekeepers making absolutely sure that everyone who applies qualifies for benefits. We can only recommend that you continue to follow up as you have. You can also try contacting your local legislators. They often have more influence with the bureaucracy than do mere taxpayers.